701 Blount Avenue
Guntersville, AL 35976

TVA Complaint Resolution

If you have an unresolved issue or complaint regarding your electric service account, TVA may be able to help.

TVA provides regulatory oversight of electric rates and service practices for TVA-served local power companies. If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.

How Can I Initiate a Complaint?

If you are a consumer of a TVA-served local power company, please fill out this form and you will be contacted by TVA. Complaints may also be filed by calling the TVA Regulatory Hotline toll-free at (888) 289-8409, or by e-mail at complaintresolution@tva.gov.